Your Privacy
Matters

We are committed to protecting your personal information and providing a transparent, secure experience when you interact with our Services.

PRIVACY PROTECTION

Quick Navigation

1. Personal Information We Collect
2. How We Use Your Information
3. How and Why We Share Your Information
4. Children’s Privacy
5. Your Rights & Choices
6. Cookies and Tracking Technologies
7. International Transfers & Safeguards
8. Security & Retention
9. Changes to This Privacy Policy
10. Contact Us

01

Personal Information We Collect

We may collect the following categories of information, depending on how you interact with us. These may include:

A. Information You Voluntarily Provide

a. Identity data: first name, last name, salutation, date of birth, gender identity, nationality.

b. Contact data: email address, telephone number, postal address.

c. Account data: username, password, security questions, saved items.

d. Transaction data: products purchased, size preferences, returns, refunds, gift messages, payment-card last four digits and expiry date.

e. Communication data: product reviews, survey answers, chatbot transcripts, customer-service emails, user-generated content such as photos or videos you tag us in.

B. Information We Observe or Collect Automatically

a. Device data: IP address, browser type and version, time zone, language, screen resolution, operating system.

b. Usage data: page response times, click-stream, hover-heat maps, scroll depth, referring URLs, search terms, items placed in cart and later abandoned, crash logs.

c. Cookie & tracking data: identifiers stored on or accessed from your device; please see the Cookies section below.

C. Information We Receive From Third Parties

a. Logistics partners: delivery confirmations, signature images, failed-delivery reasons.

b. Data-enrichment providers: demographic information, fraud-risk scores.

We do not intentionally collect sensitive data such as racial or ethnic origin, political opinions, or health information, unless you choose to provide it to us.

If you voluntarily provide such sensitive data, we will only process it for the exact purpose for which you shared it.

02

How We Use Your Information

We process personal information only where we have a lawful basis (for example, contract performance, legitimate interests, consent, or legal obligation) and for the purposes listed below:

a. To create and manage your account, process orders, arrange shipping, handle returns, and provide customer support.

b. To personalise your experience—such as remembering language settings, recommending sizes, or curating style edits.

c. To send transactional or service messages (order confirmations, delivery updates, security alerts).

d. To improve the Services through testing, analytics, and customer-feedback loops.

e. To maintain the safety and integrity of our Service and prevent fraud.

f. To comply with tax, accounting, anti-money-laundering, and other legal obligations.

g. To evaluate job applications.

03

How and Why We Share Your Information

We do not sell or rent your personal information.

We do, however, share data with the following categories of recipients for the business purposes described:

a. Service providers: cloud hosting, payment processing, order fulfilment, customer-care ticketing, email deployment, SMS delivery, analytics, data-backup and disaster-recovery vendors.

b. Logistics & fulfilment: warehousing partners, shipping carriers, customs brokers, drop-ship suppliers.

c. Fraud-prevention and identity-verification providers.

d. Professional advisers: lawyers, accountants, insurers, auditors.

e. Business-transfer scenarios: in connection with a merger, acquisition, or sale of all or a portion of our assets, customer data will be transferred subject to standard confidentiality arrangements.

f. Government agencies or law-enforcement bodies when we believe disclosure is necessary to comply with law or protect the rights, property, or safety of ours, you, or others.

All external service partners we cooperate with must sign binding data confidentiality agreements, limiting their access to your information only to the scope required to deliver agreed services.

04

Children’s Privacy

We do not knowingly collect information from children under the applicable age threshold.

If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

05

Your Rights & Choices

Depending on your location, you may have some or all of the rights listed below.

We will never discriminate against you for exercising these rights:

a. Receive a copy of the personal information we hold about you.

b. Correct inaccuracies in your information via your account or by contacting us.

c. Request erasure of your information, subject to legal retention obligations.

d. Obtain a machine-readable copy of the data you provided to us.

e. Limit processing or object to processing based on legitimate interests.

f. Withdraw your consent to processing at any time.

g. Appeal within 30 days using the contact details below if we decline your request.

To exercise any right, email [email protected] or use our live chat.

We may ask you to verify your identity before processing your request.

06

Cookies and Tracking Technologies

Our website uses cookies, pixels, web beacons and similar tracking tools (we’ll simply call them “Cookies”).

These small files sit quietly on your device and make things work smoothly:

They keep items in your shopping cart while you browse, remember your language choice, and help us see which pages are most popular so we can improve the experience.

You can accept, refuse or fine-tune these Cookies at any time through your browser settings.

Turning certain Cookies off may mean some parts of the site won’t work as expected.

07

International Transfers & Safeguards

Whenever your information is transferred outside your home jurisdiction, we implement appropriate safeguards.

Copies of the relevant safeguards are available upon request.

08

Security & Retention

We maintain technical, administrative, and physical safeguards designed to protect your information against accidental loss, unauthorised access, or disclosure.

We only retain your personal data for the minimum period required to fulfill the purposes stated within this Privacy Policy, taking into account:

a. The length of our ongoing relationship with you.

b. Applicable statutory limitation periods.

c. Legal, regulatory, or tax-reporting requirements.

d. Legitimate business interests such as fraud prevention.

When information is no longer needed, we securely delete or irreversibly anonymise it.

09

Changes to This Privacy Policy

We are entitled to revise this privacy statement at any time to match updated legal rules and brand operational adjustments.

If revisions bring vital adjustments to data processing rules, we may notify users through website banners.

10

Contact Us

If you have any questions about our privacy policy, please contact us at:

[email protected]

Thank You For Trusting Us

We are committed to transparency, security, and your right to control your personal information.